Refunds & Returns

Effective Date: 22 January 2024

Introduction

At Flowersbear.com, we take pride in the quality of our products and strive to deliver the best quality to our customers. If you're not entirely satisfied with your purchase, we're here to help.

Returns

  1. Timeframe: You have 30 calendar days to return an item from the date you received it.
  2. Condition of the Product: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  3. Initiating a Return: To initiate a return, please contact us at via our Contact Us page with your order number, details about the product you would like to return, and the reason for the return. We will provide you with instructions on how and where to send your return.

    Refunds

    At Flowersbear.com, we are committed to ensuring the satisfaction of our customers. We offer a 100% money-back guarantee under the following conditions:

    1. Defective or Damaged Products: If you receive a product that is defective or damaged during shipping, please notify us immediately. We will provide you with a return address. Upon receipt of the returned item, we will offer you a replacement or a refund, according to your preference.
    2. General Dissatisfaction: If you are unsatisfied with your order for any reason, please contact our support team via our Contact Us page. We will do our best to assist you and address your concerns.
    3. Return Shipping Costs: Please note that customers are responsible for paying the costs associated with returning the item. These costs are non-refundable.
    4. Non-Refundable Circumstances: We will not issue a refund if:
      1. The order does not arrive due to factors within your control (e.g., providing an incorrect shipping address).
      2. The item is returned without its original packaging and contents.
    5. Refund Request Window: You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. Refund requests should be made via our Contact Us page.
    6. Processing Refunds: Upon receiving your refund request and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days.

    Please note, Flowersbear.com reserves the right to modify this policy at any time. It is advisable to review this policy periodically for any changes.

    Shipping

    1. Shipping Costs for Returns: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
    2. Damaged or Incorrect Products: If the product is defective, damaged upon arrival, or if you receive the wrong item, we will cover the return shipping costs.

      Order Cancellation

      At Flowersbear.com, we understand that circumstances can change and you may need to cancel your order. You have the right to cancel any order before it has been shipped.

      1. Cancellation Timeframe: You can cancel your order at any point until it enters the shipping process. We strive to process orders quickly, so it’s important to contact us immediately if you need to cancel.
      2. Initiating a Cancellation: If your order has been paid for and you need to change or cancel it, please contact us without delay. You can reach us at via our contact form with your order details and cancellation request.
      3. Limitation on Cancellation: Once your order has begun the packaging and shipping process, it can no longer be cancelled. In this case, you may refer to our refunds and returns policy upon receipt of the product.
      4. Refunds on Cancellation: If you successfully cancel your order before it enters the shipping process, we will process a full refund to your original method of payment. Please allow a certain number of days for the refund to appear on your statement, depending on your card issuer's policies.
      5. Changes to Orders: Should you wish to make changes to your order, we recommend contacting us immediately. We will accommodate changes to the best of our ability, provided the order has not entered the shipping process.

        Contact Information

        For any questions regarding our refunds and returns policy, or to initiate a return, please contact us via our Contact Us page.

        Policy Updates

        Flowersbear.com reserves the right to modify this refunds and returns policy at any time. We encourage customers to frequently check this policy for any changes.